Returns & Refund Policy

Last updated: 18/05/2026

At by nestly, customer satisfaction is important to us. Please read our returns and refunds policy carefully before placing an order.

Returns

Due to the nature of our products and for hygiene reasons, we do not accept returns for change of mind once an order has been delivered.

However, if your item arrives damaged, defective, or incorrect, we’re here to help.

To be eligible for a return or refund due to an issue, you must contact us within 7 days of receiving your order.

Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Incorrect sizing or preference

  • Normal wear and tear

  • Items damaged due to misuse

Please ensure you review product descriptions and images carefully before purchasing.

Refunds

If your item arrives damaged, defective, or incorrect, you may be eligible for:

  • A replacement, or

  • A refund (partial or full, depending on the issue)

To request a refund, please contact us with:

  • Your order number

  • A clear description of the issue

  • Photo or video evidence (where applicable)

Once your claim is reviewed and approved, refunds will be processed back to your original payment method within 5–10 business days.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate with the courier.

Orders confirmed as lost in transit may be eligible for a replacement or refund.

How to Contact Us

If you have any questions about returns or refunds, please contact us via our Contact page.

We aim to respond to all enquiries within 24–48 hours.

Important Notes

  • Refunds are issued at our discretion after reviewing each case.

  • We reserve the right to refuse refunds that do not meet the conditions outlined above.